tag:status.epicoranalytics.com,2005:/history Epicor Data Analytics Status - Incident history 2026-03-28T22:00:00.000+00:00 Epicor Data Analytics tag:status.epicoranalytics.com,2005:Maintenance/cmn84zhb9024bn6zjkhc2umsh 2026-03-28T22:00:00.000+00:00 2026-03-28T23:00:00.000+00:00 System & Security Patching - USA Type: Maintenance

Duration: 1 hour

Affected Components: Epicor Data Analytics (EDA) - US, EDA Budgets & Forecasts - US, North America →

Mar 28, 23:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 28, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 28, 22:00:00 GMT+0
Identified - Additional scheduled operating system patching to support the availability, stability and performance of the infrastructure behind Epicor Phocas..

]]> tag:status.epicoranalytics.com,2005:Maintenance/cmn84yaa00244byixpztbo8tc 2026-03-28T18:00:00.000+00:00 2026-03-28T19:00:00.000+00:00 System & Security Patching - UKS Type: Maintenance

Duration: 1 hour

Affected Components: Epicor Data Analytics (EDA) - UK, EDA Budgets & Forecasts - UK, United Kingdom →

Mar 28, 19:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 28, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 28, 18:00:00 GMT+0
Identified - Additional scheduled operating system patching to support the availability, stability and performance of the infrastructure behind Epicor Phocas..

]]> tag:status.epicoranalytics.com,2005:Maintenance/cmn84xhvt04gxrdo9ut04q69t 2026-03-28T09:00:00.000+00:00 2026-03-28T10:00:00.000+00:00 System & Security Patching - AUS Type: Maintenance

Duration: 1 hour

Affected Components: Epicor Data Analytics (EDA) - AU, EDA Budgets & Forecasts - AU, Australia →

Mar 28, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 28, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 28, 09:00:00 GMT+0
Identified - Additional scheduled operating system patching to support the availability, stability and performance of the infrastructure behind Epicor Phocas..

]]> tag:status.epicoranalytics.com,2005:Incident/cmgz2fusl000kdbnl2qp49haa 2025-10-20T11:42:21.895+00:00 2025-10-20T22:57:57.721+00:00 Unplanned service outage - Budget and Forecasts, Insights, and Flex Analytics Type: Incident

Duration: 11 hours and 16 minutes

Affected Components: Epicor Data Analytics (EDA) - AU, Epicor Data Analytics (EDA) - US, EDA Budgets & Forecasts - UK, EDA Budgets & Forecasts - US, EDA Budgets & Forecasts - AU, Epicor Data Analytics (EDA) - UK

Oct 20, 22:57:57 GMT+0
Resolved - Epicor Data Analytics is now back up and running as normal. We are continuing to monitor the situation. We would like to offer our sincere apologies for any inconvenience this has caused to you and your business. If you would like to discuss this in any further detail, please do not hesitate to contact your EDA admin..

Oct 20, 16:13:52 GMT+0
Identified - We have been able to identify the issue, and the team is now working on a resolution. We hope to be able to share more detail shortly. We sincerely apologize for any inconvenience caused to you or your business. If you would like to discuss this further, please do not hesitate to contact your EDA admin..

Oct 20, 11:42:21 GMT+0
Investigating - We are currently investigating an issue causing data update delays to the databases used by Budget and Forecasts, Insights, and Flex Analytics. Our team is actively working to resolve the problem. We will provide updates as soon as more information is available. Thank you for your patience..

]]> tag:status.epicoranalytics.com,2005:Incident/cmgyuoksh00fa2ycygq0dwtv0 2025-10-20T07:11:00.000+00:00 2025-10-20T10:35:00.000+00:00 Degraded Performance – Budgeting and Forecasting Type: Incident

Duration: 3 hours and 35 minutes

Affected Components: EDA Budgets & Forecasts - US

Oct 20, 10:35:00 GMT+0
Resolved - The issue affecting the **Budgeting and Forecasting** product has been resolved, and all systems are now operating normally. Performance has returned to expected levels, and no further customer impact is anticipated. Our team will continue to monitor to ensure ongoing stability. Thank you for your patience throughout this incident..

Oct 20, 08:27:00 GMT+0
Monitoring - We’re seeing signs of recovery in the **Budgeting and Forecasting** product, and performance is gradually improving. Some users may still experience intermittent errors or slower response times as systems return to normal and backlogs are processed. Our team is continuing to monitor closely to ensure full recovery. Thank you for your patience while we confirm stability..

Oct 20, 08:26:00 GMT+0
Identified - We’ve identified an external service disruption affecting the **Budgeting and Forecasting** product. Some users may experience slower load times or temporary errors. Our team is monitoring the situation closely and will provide updates as more information becomes available. Thank you for your patience while this issue is being addressed..

Oct 20, 07:11:00 GMT+0
Investigating - We’re currently experiencing degraded performance in the **Budgeting and Forecasting** product. Some users may notice slower load times or intermittent errors. Our team is actively monitoring the situation and working to restore normal performance as soon as possible. Updates will be provided as more information becomes available. Thank you for your patience and understanding..

]]> tag:status.epicoranalytics.com,2005:Incident/cmffvvkrb001w11zws2fmjcr8 2025-09-11T20:51:17.612+00:00 2025-09-11T22:06:15.705+00:00 Issue with Tabs Not Loading in Budgets & Forecasts Type: Incident

Duration: 1 hour and 15 minutes

Affected Components: EDA Budgets & Forecasts - AU, EDA Budgets & Forecasts - UK, EDA Budgets & Forecasts - US

Sep 11, 22:06:15 GMT+0
Resolved - This incident has been resolved..

Sep 11, 21:15:40 GMT+0
Identified - We have been able to identify the issue, and the team is now working on a resolution. We sincerely apologize for any inconvenience caused to you or your business. If you would like to discuss this further, please do not hesitate to contact your EDA admin..

Sep 11, 20:51:17 GMT+0
Investigating - We’re aware that some customers are currently experiencing issues with tabs not loading in Budgets & Forecasts. Our team has identified the problem and is actively investigating. We’ll provide an update once more information is available..

]]> tag:status.epicoranalytics.com,2005:Maintenance/cmf62od4f008dof0wscz4c71h 2025-09-06T22:00:00.000+00:00 2025-09-06T23:00:00.000+00:00 USA - System & Security Patching Type: Maintenance

Duration: 1 hour

Affected Components: EDA Budgets & Forecasts - US, Epicor Data Analytics (EDA) - US

Sep 6, 23:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 6, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 6, 22:00:00 GMT+0
Identified - Monthly scheduled operating system patching to support the availability, stability and performance of the infrastructure behind EDA..

]]> tag:status.epicoranalytics.com,2005:Incident/cm91jsxp1000pqdzyslrzz12b 2025-04-03T16:06:17.995+00:00 2025-04-03T18:04:15.157+00:00 Performance Degradation – Investigation in Progress Type: Incident

Duration: 1 hour and 58 minutes

Affected Components: Epicor Data Analytics (EDA) - US, EDA Budgets & Forecasts - US

Apr 3, 18:04:15 GMT+0
Resolved - This incident has been resolved..

Apr 3, 17:45:21 GMT+0
Monitoring - We've implemented a fix and are actively monitoring system performance. Service has stabilized, and we’ll continue to observe to ensure full resolution..

Apr 3, 16:06:17 GMT+0
Investigating - We're currently investigating a system issue that may be affecting performance or availability for some customers. Our team is actively working to identify the root cause and will share updates as more information becomes available. We appreciate your patience and understanding..

]]> tag:status.epicoranalytics.com,2005:Incident/cm2ok9wiw0001jo8hwqqeuhjp 2024-10-25T10:00:10.625+00:00 2024-10-26T00:08:59.917+00:00 Increased error rates in Syncs, File Uploads and Connectors Type: Incident

Duration: 14 hours and 9 minutes

Affected Components: Epicor Data Analytics (EDA) - UK, Epicor Data Analytics (EDA) - US

Oct 26, 00:08:59 GMT+0
Resolved - This incident has been resolved..

Oct 26, 00:08:56 GMT+0
Resolved - This incident has been resolved..

Oct 25, 10:33:35 GMT+0
Monitoring - We have applied a fix, and are monitoring the status of syncs, connectors and builds.

Oct 25, 10:00:10 GMT+0
Identified - We are continuing to work on a fix for this incident..

]]> tag:status.epicoranalytics.com,2005:Incident/cm05a2ffr00abrp5jau1ze8m1 2024-08-22T12:47:29.679+00:00 2024-08-22T22:00:00.000+00:00 Disruption to Database Builds Type: Incident

Duration: 12 hours and 1 minute

Affected Components: Epicor Data Analytics (EDA) - AU, Epicor Data Analytics (EDA) - US, EDA Budgets & Forecasts - AU, EDA Budgets & Forecasts - US

Aug 22, 22:00:00 GMT+0
Resolved - This incident has been resolved..

Aug 22, 13:53:59 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Aug 22, 12:55:31 GMT+0
Identified - We have identified the root cause of the issue and are working on applying the fix to all affected customers.

Aug 22, 12:47:29 GMT+0
Investigating - We are aware of an issue affecting some customer database builds. We are currently investigating this incident..

]]> tag:status.epicoranalytics.com,2005:Incident/clys9c8jt247992igofjamp967a 2024-07-19T05:26:26.899+00:00 2024-07-19T08:19:19.220+00:00 Disruption to customer experience - All customers Type: Incident

Duration: 2 hours and 53 minutes

Affected Components: Epicor Data Analytics (EDA) - AU, EDA Budgets & Forecasts - UK, Epicor Data Analytics (EDA) - UK, Epicor Data Analytics (EDA) - US, EDA Budgets & Forecasts - AU, EDA Budgets & Forecasts - US

Jul 19, 08:19:19 GMT+0
Resolved - This incident has been resolved..

Jul 19, 07:45:12 GMT+0
Monitoring - Issue has been resolved, Product and Platform will continue to monitor the situation..

Jul 19, 06:46:54 GMT+0
Identified - Problem has been identified and we are working towards mitigating the issue for Epicor..

Jul 19, 05:26:26 GMT+0
Investigating - Product and Platform are currently investigating this incident..

]]> tag:status.epicoranalytics.com,2005:Maintenance/clw721mhp11515b5og18byi4a5 2024-05-18T22:00:00.000+00:00 2024-05-18T23:00:00.000+00:00 USA - System & Security Patching - SQL Type: Maintenance

Duration: 1 hour

Affected Components: Epicor Data Analytics (EDA) - US, EDA Budgets & Forecasts - US

May 18, 23:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 18, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

May 18, 22:00:00 GMT+0
Identified - Product & Platform are carrying out a scheduled maintenance to upgrade our current version of SQL..

]]> tag:status.epicoranalytics.com,2005:Maintenance/clw720lez11270bdogcxlb9hk0 2024-05-18T18:00:00.000+00:00 2024-05-18T19:00:00.000+00:00 UKS - System & Security Patching - SQL Type: Maintenance

Duration: 1 hour

Affected Components: EDA Budgets & Forecasts - UK, Epicor Data Analytics (EDA) - UK

May 18, 19:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 18, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

May 18, 18:00:00 GMT+0
Identified - Product & Platform are carrying out a scheduled maintenance to upgrade our current version of SQL..

]]> tag:status.epicoranalytics.com,2005:Maintenance/clw71zplf9865bdogdj8ikbyr 2024-05-18T09:00:00.000+00:00 2024-05-18T10:00:00.000+00:00 AUS - System & Security Patching - SQL Type: Maintenance

Duration: 1 hour

Affected Components: Epicor Data Analytics (EDA) - AU, EDA Budgets & Forecasts - AU

May 18, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 18, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

May 18, 09:00:00 GMT+0
Identified - Product & Platform are carrying out a scheduled maintenance to upgrade our current version of SQL..

]]> tag:status.epicoranalytics.com,2005:Incident/clst9bzao108966ccooy5ws2b8s 2024-02-19T18:15:46.221+00:00 2024-02-19T18:16:02.865+00:00 An Issue has been identified and the version is currently being rolled back. Type: Incident

Affected Components: Epicor Data Analytics (EDA) - AU, EDA Budgets & Forecasts - AU

Feb 19, 18:16:02 GMT+0
Resolved - This incident has been resolved..

Feb 19, 18:15:46 GMT+0
Identified - We are continuing to work on a fix for this incident..

]]> tag:status.epicoranalytics.com,2005:Incident/clst5gwrq20754cjooflq8fuv4 2024-02-19T16:27:37.639+00:00 2024-02-19T16:27:37.639+00:00 An Issue has been identified and the version is currently being rolled back. Type: Incident

Affected Components: Epicor Data Analytics (EDA) - US, EDA Budgets & Forecasts - US

Feb 19, 16:27:37 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.epicoranalytics.com,2005:Maintenance/clpls6pvc175578b1oobn67izhy 2023-12-06T18:00:00.000+00:00 2023-12-06T19:00:00.000+00:00 Upgrade EDA to version 23.11.2.0 - UKS Type: Maintenance

Duration: 1 hour

Affected Components: EDA Budgets & Forecasts - UK, Epicor Data Analytics (EDA) - UK

Dec 6, 19:00:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 6, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 6, 18:00:00 GMT+0
Identified - Releasing the latest version of EDA to customers, to provide new or enhanced features and functionality and bug fixes. **Please Note** As we have now moved to the Zero Downtime deployment process, starting with in the New Year, we will no longer be sending out these outage notification emails for releases. The Change calendar will still be updated with releases as normal. Notifications will still be sent out from Product & Platform for Maintenances and Unscheduled Outages..

]]> tag:status.epicoranalytics.com,2005:Maintenance/clpls445c172233b1ool1f5ekoh 2023-12-06T09:00:00.000+00:00 2023-12-06T10:00:00.000+00:00 Upgrade EDA to version 23.11.2.0 - AUS Type: Maintenance

Duration: 1 hour

Affected Components: Epicor Data Analytics (EDA) - AU, EDA Budgets & Forecasts - AU

Dec 6, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 6, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 6, 09:00:00 GMT+0
Identified - Releasing the latest version of EDA to customers, to provide new or enhanced features and functionality and bug fixes. **Please Note** As we have now moved to the Zero Downtime deployment process, starting with in the New Year, we will no longer be sending out these outage notification emails for releases. The Change calendar will still be updated with releases as normal. Notifications will still be sent out from Product & Platform for Maintenances and Unscheduled Outages..

]]> tag:status.epicoranalytics.com,2005:Maintenance/clpls67sh166303b8oo1ymjhkn5 2023-12-06T01:00:00.000+00:00 2023-12-06T02:00:00.000+00:00 Upgrade EDA to version 23.11.2.0 - USA Type: Maintenance

Duration: 1 hour

Affected Components: Epicor Data Analytics (EDA) - US, EDA Budgets & Forecasts - US

Dec 6, 02:00:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 6, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 6, 01:00:00 GMT+0
Identified - Releasing the latest version of EDA to customers, to provide new or enhanced features and functionality and bug fixes. **Please Note** As we have now moved to the Zero Downtime deployment process, starting with in the New Year, we will no longer be sending out these outage notification emails for releases. The Change calendar will still be updated with releases as normal. Notifications will still be sent out from Product & Platform for Maintenances and Unscheduled Outages..

]]> tag:status.epicoranalytics.com,2005:Maintenance/clowcchdn15074biog8ols7jet 2023-11-20T18:00:00.000+00:00 2023-11-20T19:00:00.000+00:00 Upgrade EDA to version 23.11.1.1 - UKS/EUR Type: Maintenance

Duration: 1 hour

Affected Components: EDA Budgets & Forecasts - UK, Epicor Data Analytics (EDA) - UK

Nov 20, 19:00:00 GMT+0
Completed - Maintenance has completed successfully.

Nov 20, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 20, 18:00:00 GMT+0
Identified - Releasing the latest version of EDA to customers, to provide new or enhanced features and functionality and bug fixes..

]]> tag:status.epicoranalytics.com,2005:Maintenance/clowcbtje14580biogu2yennjc 2023-11-20T09:00:00.000+00:00 2023-11-20T10:00:00.000+00:00 Upgrade EDA to version 23.11.1.1 - AUS Type: Maintenance

Duration: 1 hour

Affected Components: Epicor Data Analytics (EDA) - AU, EDA Budgets & Forecasts - AU

Nov 20, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Nov 20, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 20, 09:00:00 GMT+0
Identified - Releasing the latest version of EDA to customers, to provide new or enhanced features and functionality and bug fixes..

]]> tag:status.epicoranalytics.com,2005:Maintenance/clowcafu915654bpogzr584ezi 2023-11-19T22:00:00.000+00:00 2023-11-19T23:00:00.000+00:00 Upgrade EDA to version 23.11.1.1 - USA/CAN Type: Maintenance

Duration: 1 hour

Affected Components: Epicor Data Analytics (EDA) - US, EDA Budgets & Forecasts - US

Nov 19, 23:00:00 GMT+0
Completed - Maintenance has completed successfully.

Nov 19, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 19, 22:00:00 GMT+0
Identified - Releasing the latest version of EDA to customers, to provide new or enhanced features and functionality and bug fixes..

]]> tag:status.epicoranalytics.com,2005:Maintenance/cloxqtnyn71006bin4jw2crfi9 2023-11-14T03:30:00.000+00:00 2023-11-14T04:00:00.000+00:00 Upgrade EDA to version 23.10.2.0 - All Regions Type: Maintenance

Duration: 30 minutes

Affected Components: Epicor Data Analytics (EDA) - AU, EDA Budgets & Forecasts - UK, Epicor Data Analytics (EDA) - UK, Epicor Data Analytics (EDA) - US, EDA Budgets & Forecasts - AU, EDA Budgets & Forecasts - US

Nov 14, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Nov 14, 03:30:01 GMT+0
Identified - Maintenance is now in progress.

Nov 14, 03:30:00 GMT+0
Identified - Re-Deploying v23.10.2.0 to fix issue with accessing Budgeting & Forecasting. There should be minimal interruptions to service during this period..

]]> tag:status.epicoranalytics.com,2005:Incident/clox6998j6864beoih15tqe77 2023-11-13T17:21:59.901+00:00 2023-11-14T04:17:57.737+00:00 We are aware of an issue in accessing Budgeting and Forecasting and we are investigating it Type: Incident

Duration: 10 hours and 56 minutes

Affected Components: EDA Budgets & Forecasts - UK, EDA Budgets & Forecasts - AU, EDA Budgets & Forecasts - US

Nov 14, 04:17:57 GMT+0
Resolved - Fix has been applied to EDA Budgeting & Forecasting. This incident has been resolved..

Nov 13, 21:25:56 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Nov 13, 20:10:53 GMT+0
Identified - We have been able to identify the issue, and the team is now working on a resolution. We hope to be able to share more detail shortly. We sincerely apologize for any inconvenience caused to you or your business. If you would like to discuss this further, please do not hesitate to contact your EDA admin..

Nov 13, 19:39:19 GMT+0
Investigating - We are aware that some of our customers are experiencing issues with Epicor Data Analytics. We are currently investigating the issue and will provide a further update soon. We would like to sincerely apologize for any inconvenience caused. If you would like to discuss this further, please do not hesitate to contact your EDA admin. .

Nov 13, 17:21:59 GMT+0
Investigating - We are currently investigating this incident. Customers that have Budgeting and Forecasting may not be able to access the Phocas Homepage and will not be able to access Budgeting and Forecasting..

]]> tag:status.epicoranalytics.com,2005:Maintenance/clodh92512914bgn8sj9pdgkc 2023-11-06T18:00:00.000+00:00 2023-11-06T19:00:00.000+00:00 Upgrade EDA to version 23.10.2.0 - UKS Type: Maintenance

Duration: 1 hour

Affected Components: EDA Budgets & Forecasts - UK, Epicor Data Analytics (EDA) - UK

Nov 6, 19:00:00 GMT+0
Completed - Maintenance has completed successfully.

Nov 6, 18:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 6, 18:00:00 GMT+0
Identified - Releasing the latest version of EDA to customers, to provide new or enhanced features and functionality and bug fixes..

]]> tag:status.epicoranalytics.com,2005:Maintenance/clodh87eo51306bdo8cmeo89hb 2023-11-06T09:00:00.000+00:00 2023-11-06T10:00:00.000+00:00 Upgrade EDA to version 23.10.2.0 - AUS Type: Maintenance

Duration: 1 hour

Affected Components: Epicor Data Analytics (EDA) - AU, EDA Budgets & Forecasts - AU

Nov 6, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Nov 6, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 6, 09:00:00 GMT+0
Identified - Releasing the latest version of EDA to customers, to provide new or enhanced features and functionality and bug fixes..

]]> tag:status.epicoranalytics.com,2005:Maintenance/clodh8lv153831b6o8ymjw81y5 2023-11-05T22:00:00.000+00:00 2023-11-05T23:00:00.000+00:00 Upgrade EDA to version 23.10.2.0 - USA Type: Maintenance

Duration: 1 hour

Affected Components: Epicor Data Analytics (EDA) - US, EDA Budgets & Forecasts - US

Nov 5, 23:00:00 GMT+0
Completed - Maintenance has completed successfully.

Nov 5, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 5, 22:00:00 GMT+0
Identified - Releasing the latest version of EDA to customers, to provide new or enhanced features and functionality and bug fixes..

]]> tag:status.epicoranalytics.com,2005:Maintenance/clo81vylc76685bgn5bmvs1gr1 2023-10-28T02:00:00.000+00:00 2023-10-28T03:00:00.000+00:00 Hotfix Upgrade EDA to version 23.10.1.2 - USA Type: Maintenance

Duration: 1 hour

Affected Components: Epicor Data Analytics (EDA) - US, EDA Budgets & Forecasts - US

Oct 28, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 28, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 28, 02:00:00 GMT+0
Identified - Releasing the latest version of EDA to customers, to provide new or enhanced features and functionality and bug fixes..

]]> tag:status.epicoranalytics.com,2005:Maintenance/clo81viie75157bgn5pub87o9n 2023-10-27T17:00:00.000+00:00 2023-10-27T18:00:00.000+00:00 Hotfix Upgrade EDA to version 23.10.1.2 - UKS Type: Maintenance

Duration: 1 hour

Affected Components: EDA Budgets & Forecasts - UK, Epicor Data Analytics (EDA) - UK

Oct 27, 18:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 27, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 27, 17:00:00 GMT+0
Identified - Releasing the latest version of EDA to customers, to provide new or enhanced features and functionality and bug fixes..

]]> tag:status.epicoranalytics.com,2005:Maintenance/clo81upww74459bgn5cen6umsn 2023-10-27T09:00:00.000+00:00 2023-10-27T10:00:00.000+00:00 Hotfix Upgrade EDA to version 23.10.1.2 - AUS Type: Maintenance

Duration: 1 hour

Affected Components: Epicor Data Analytics (EDA) - AU, EDA Budgets & Forecasts - AU

Oct 27, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 27, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 27, 09:00:00 GMT+0
Identified - Releasing the latest version of EDA to customers, to provide new or enhanced features and functionality and bug fixes..

]]> tag:status.epicoranalytics.com,2005:Maintenance/clntqhlrw85908bqoimjmxz3yq 2023-10-23T17:00:00.000+00:00 2023-10-23T18:00:00.000+00:00 Upgrade EDA to version v23.10.1 - UKS Type: Maintenance

Duration: 1 hour

Affected Components: EDA Budgets & Forecasts - UK, Epicor Data Analytics (EDA) - UK

Oct 23, 18:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 23, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 23, 17:00:00 GMT+0
Identified - Releasing the latest version of EDA to customers, to provide new or enhanced features and functionality and bug fixes..

]]> tag:status.epicoranalytics.com,2005:Maintenance/clntqgl6j84088bqoiujqoy7t6 2023-10-23T09:00:00.000+00:00 2023-10-23T10:00:00.000+00:00 Upgrade EDA to version v23.10.1 - AUS Type: Maintenance

Duration: 1 hour

Affected Components: Epicor Data Analytics (EDA) - AU, EDA Budgets & Forecasts - AU

Oct 23, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 23, 09:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 23, 09:00:00 GMT+0
Identified - Releasing the latest version of EDA to customers, to provide new or enhanced features and functionality and bug fixes..

]]> tag:status.epicoranalytics.com,2005:Maintenance/clntqh0yf85755bioia15o9jwj 2023-10-22T22:00:00.000+00:00 2023-10-22T23:00:00.000+00:00 Upgrade EDA to version v23.10.1 - USA Type: Maintenance

Duration: 1 hour

Affected Components: Epicor Data Analytics (EDA) - US, EDA Budgets & Forecasts - US

Oct 22, 23:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 22, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 22, 22:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

]]> tag:status.epicoranalytics.com,2005:Maintenance/clnlb7cwa43782b8olqyfgxged 2023-10-12T02:00:00.000+00:00 2023-10-12T03:00:00.000+00:00 Hotfix Upgrade EDA to version 23.9.2.4 - USA Type: Maintenance

Duration: 1 hour

Affected Components: Epicor Data Analytics (EDA) - US, EDA Budgets & Forecasts - US

Oct 12, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 12, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 12, 02:00:00 GMT+0
Identified - Releasing the latest version of EDA to customers, to provide new or enhanced features and functionality and bug fixes..

]]> tag:status.epicoranalytics.com,2005:Maintenance/clnlb6vzj43233b8ol5200l2ua 2023-10-11T17:00:00.000+00:00 2023-10-11T18:00:00.000+00:00 Hotfix Upgrade EDA to version 23.9.2.4 - UKS Type: Maintenance

Duration: 1 hour

Affected Components: EDA Budgets & Forecasts - UK, Epicor Data Analytics (EDA) - UK

Oct 11, 18:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 11, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 11, 17:00:00 GMT+0
Identified - Releasing the latest version of EDA to customers, to provide new or enhanced features and functionality and bug fixes..

]]> tag:status.epicoranalytics.com,2005:Incident/clnauzg5m1731c5nb7ii3gro4 2023-10-03T21:55:43.084+00:00 2023-10-03T22:14:03.361+00:00 Service Interruption to EDA USA, Some sites will be offline Type: Incident

Duration: 18 minutes

Affected Components: Epicor Data Analytics (EDA) - US, EDA Budgets & Forecasts - US

Oct 3, 22:14:03 GMT+0
Resolved - This incident has been resolved..

Oct 3, 22:10:21 GMT+0
Monitoring - Effected sites are now back online.

Oct 3, 21:58:23 GMT+0
Identified - We have identified the problem as an underlying hardware failure, we have triggered a failover and should see recovery in 10 minutes.

Oct 3, 21:55:43 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.epicoranalytics.com,2005:Incident/cliuqyevu1616b6odwyq1my3z 2023-06-13T20:39:49.224+00:00 2023-06-13T20:39:49.224+00:00 Unplanned Service Outage - Investigating Type: Incident

Affected Components: EDA Budgets & Forecasts - US

Jun 13, 20:39:49 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.epicoranalytics.com,2005:Incident/clh6pe3uj4319249gmw49x365kl 2023-05-02T20:09:51.491+00:00 2023-05-02T21:37:02.892+00:00 Unplanned service outage - Investigating Type: Incident

Duration: 3 days, 15 hours and 12 minutes

Affected Components: Epicor Data Analytics (EDA) - AU, Epicor Data Analytics (EDA) - US, EDA Budgets & Forecasts - AU, EDA Budgets & Forecasts - US

May 2, 21:37:02 GMT+0
Resolved - This incident has been resolved. If issue persists, please clear browser cache..

May 2, 21:00:22 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

May 2, 20:49:46 GMT+0
Monitoring - We have been able to identify the issue, and the team is now working on a resolution. The issue should be resolved in 5 minutes. We sincerely apologize for any inconvenience caused to you or your business. If you would like to discuss this further, please do not hesitate to contact support..

May 2, 20:27:08 GMT+0
Identified - We have been able to identify the issue, and the team is now working on a resolution. Unfortunately it's impacting all Chromium based browsers. Please use Firefox as a workaround. We sincerely apologize for any inconvenience caused to you or your business. If you would like to discuss this further, please do not hesitate to contact support..

May 2, 20:26:55 GMT+0
Identified - We have been able to identify the issue, and the team is now working on a resolution. Unfortunately it's impacting all Chromium based browsers. Please use Firefox as a workaround. We sincerely apologize for any inconvenience caused to you or your business. If you would like to discuss this further, please do not hesitate to contact support..

May 2, 20:15:15 GMT+0
Identified - We have been able to identify the issue, and the team is now working on a resolution. Until we fully resolve the issue, please use another browser instead of Chrome. We sincerely apologize for any inconvenience caused to you or your business. If you would like to discuss this further, please do not hesitate to contact support..

May 2, 20:09:51 GMT+0
Investigating - We are aware that some of our customers are experiencing issues with Epicor Data Analytics. We are currently investigating the issue and will provide a further update soon. We would like to sincerely apologize for any inconvenience caused. If you would like to discuss this further, please do not hesitate to contact your EDA admin. .

]]> tag:status.epicoranalytics.com,2005:Incident/cl4wxlj8a2950n6oufy97llr0 2022-06-27T16:05:26.078+00:00 2022-06-27T16:05:26.078+00:00 Unplanned outage notification - Resolved Type: Incident

Affected Components: Epicor Data Analytics (EDA) - US, EDA Budgets & Forecasts - US

Jun 27, 16:05:26 GMT+0
Resolved - Epicor Data Analytics is now back up and running as normal. We are continuing to monitor the situation. We would like to offer our sincere apologies for any inconvenience this has caused to you and your business. If you would like to discuss this in any further detail, please do not hesitate to contact your EDA admin..

]]> tag:status.epicoranalytics.com,2005:Incident/ckwwijuhh27978281ocrpn04n5v 2021-12-07T19:46:28.267+00:00 2021-12-08T02:20:55.280+00:00 Unplanned service outage - Investigating Type: Incident

Duration: 6 hours and 34 minutes

Affected Components: EDA Budgets & Forecasts - US

Dec 8, 02:20:55 GMT+0
Resolved - We just resolved the issue!.

Dec 8, 01:00:49 GMT+0
Monitoring - We have seen improvement in error rates. We continue to drive towards full recovery..

Dec 8, 00:26:58 GMT+0
Monitoring - We are still experiencing intermittent failures and we are working on a permanent fix..

Dec 7, 23:50:40 GMT+0
Monitoring - We implemented a fix and currently monitoring the result..

Dec 7, 23:02:31 GMT+0
Identified - We are continuing to work on a fix for this incident..

Dec 7, 22:06:19 GMT+0
Identified - We are continuing to work on a fix for this incident..

Dec 7, 21:04:11 GMT+0
Identified - We are continuing to work on a fix for this incident..

Dec 7, 19:46:28 GMT+0
Investigating - We are aware that some of our customers are experiencing issues with Epicor Budgeting and Forecasting. We are currently investigating the issue and will provide a further update soon. We would like to sincerely apologize for any inconvenience caused. If you would like to discuss this further, please do not hesitate to contact your EDA admin. .

]]> tag:status.epicoranalytics.com,2005:Incident/cku22j2ta116961tlo9nxeo6msr 2021-09-27T03:04:07.072+00:00 2021-09-27T06:59:22.053+00:00 EDA USA - Sites Unavailable Type: Incident

Duration: 3 hours and 51 minutes

Affected Components: EDA Budgets & Forecasts - US, Epicor Data Analytics (EDA) - US

Sep 27, 06:59:22 GMT+0
Resolved - We just resolved the issue!.

Sep 27, 06:25:30 GMT+0
Monitoring - We implemented a fix and currently monitoring the result..

Sep 27, 05:08:34 GMT+0
Identified - We are continuing to work on a fix for this incident..

Sep 27, 03:07:53 GMT+0
Investigating - We are currently experiencing an issue that is impacting some customers. Epicor Data Analytics may not be accessible and customers may be experiencing errors. Data may not able to be loaded at this time. We are currently investigating the cause and will provide an update as soon as possible.

]]> tag:status.epicoranalytics.com,2005:Incident/ckqb7y37h14292a0n5kovlbhz0 2021-06-24T18:07:36.000+00:00 2021-06-24T18:11:03.000+00:00 EDA UK Cloud may be inaccessible at the moment (automated) Type: Incident

Duration: 3 minutes

Affected Components: Epicor Data Analytics (EDA) - UK

Jun 24, 18:11:03 GMT+0
Resolved - EDA UK Cloud is now operational! This update was created by an automated monitoring service. .

Jun 24, 18:07:36 GMT+0
Identified - Our automated monitoring system has detected the EDA UK cloud may be inaccessible at the moment. We are currently investigating the report and will provide further details as soon as possible. .

]]> tag:status.epicoranalytics.com,2005:Incident/ckq5v7hrf45045a6mx1ican47b 2021-06-21T00:12:08.000+00:00 2021-06-21T00:42:33.000+00:00 EDA USA Cloud may be inaccessible at the moment (automated) Type: Incident

Duration: 30 minutes

Affected Components: Epicor Data Analytics (EDA) - US

Jun 21, 00:42:33 GMT+0
Resolved - EDA USA Cloud is now operational! This update was created by an automated monitoring service. .

Jun 21, 00:12:08 GMT+0
Identified - Our automated monitoring system has detected the EDA USA cloud may be inaccessible at the moment. We are currently investigating the report and will provide further details as soon as possible. .

]]> tag:status.epicoranalytics.com,2005:Incident/ckq4fsfct1012919uomr7yy30nj 2021-06-20T00:12:58.000+00:00 2021-06-20T00:22:12.000+00:00 EDA USA Cloud may be inaccessible at the moment (automated) Type: Incident

Duration: 9 minutes

Affected Components: Epicor Data Analytics (EDA) - US

Jun 20, 00:22:12 GMT+0
Resolved - EDA USA Cloud is now operational! This update was created by an automated monitoring service. .

Jun 20, 00:12:58 GMT+0
Identified - Our automated monitoring system has detected the EDA USA cloud may be inaccessible at the moment. We are currently investigating the report and will provide further details as soon as possible. .

]]> tag:status.epicoranalytics.com,2005:Incident/ckpyy7tpr85403alobmojg4o0k 2021-06-16T04:02:09.000+00:00 2021-06-16T04:07:04.000+00:00 EDA USA Cloud may be inaccessible at the moment (automated) Type: Incident

Duration: 5 minutes

Affected Components: Epicor Data Analytics (EDA) - US

Jun 16, 04:07:04 GMT+0
Resolved - EDA USA Cloud is now operational! This update was created by an automated monitoring service. .

Jun 16, 04:02:09 GMT+0
Identified - Our automated monitoring system has detected the EDA USA cloud may be inaccessible at the moment. We are currently investigating the report and will provide further details as soon as possible. .

]]> tag:status.epicoranalytics.com,2005:Incident/ckpkvwel3818363ahohz346hwsp 2021-06-06T07:47:53.000+00:00 2021-06-06T07:52:33.000+00:00 EDA Cloud may be inaccessible at the moment (automated) Type: Incident

Duration: 5 minutes

Affected Components: Epicor Data Analytics (EDA) - US

Jun 6, 07:52:33 GMT+0
Resolved - EDA Cloud is now operational! This update was created by an automated monitoring service. .

Jun 6, 07:47:53 GMT+0
Identified - Our automated monitoring system has detected the EDA cloud may be inaccessible at the moment. We are currently investigating the report and will provide further details as soon as possible. .

]]> tag:status.epicoranalytics.com,2005:Incident/ckoqfy15q9780997godgsi770u0 2021-05-16T00:28:54.000+00:00 2021-05-16T00:37:50.000+00:00 EDA Cloud may be inaccessible at the moment (automated) Type: Incident

Duration: 8 hours and 56 minutes

Affected Components: Epicor Data Analytics (EDA) - US

May 16, 00:37:50 GMT+0
Resolved - EDA Cloud is now operational! This update was created by an automated monitoring service. .

May 16, 00:28:54 GMT+0
Identified - Our automated monitoring system has detected the EDA cloud may be inaccessible at the moment. We are currently investigating the report and will provide further details as soon as possible. .

]]> tag:status.epicoranalytics.com,2005:Incident/ckogrfuhd1421563atodvg3kspwf 2021-05-09T05:52:17.000+00:00 2021-05-10T00:24:49.458+00:00 EDA Cloud may be inaccessible at the moment (automated) Type: Incident

Duration: 15 days, 8 hours and 33 minutes

Affected Components: Epicor Data Analytics (EDA) - US

May 10, 00:24:49 GMT+0
Resolved - We just resolved the issue!.

May 9, 05:57:16 GMT+0
Resolved - EDA Cloud is now operational! This update was created by an automated monitoring service. .

May 9, 05:52:17 GMT+0
Identified - Our automated monitoring system has detected the EDA cloud may be inaccessible at the moment. We are currently investigating the report and will provide further details as soon as possible. .

]]> tag:status.epicoranalytics.com,2005:Incident/ckogat28q287228d2oltnj1q3bm 2021-05-08T22:06:57.000+00:00 2021-05-10T00:24:45.595+00:00 EDA USA Cloud may be inaccessible at the moment (automated) Type: Incident

Duration: 6 days, 17 hours and 49 minutes

Affected Components: Epicor Data Analytics (EDA) - US

May 10, 00:24:45 GMT+0
Resolved - We just resolved the issue!.

May 8, 22:31:59 GMT+0
Resolved - EDA USA Cloud is now operational! This update was created by an automated monitoring service. .

May 8, 22:06:57 GMT+0
Identified - Our automated monitoring system has detected the EDA USA cloud may be inaccessible at the moment. We are currently investigating the report and will provide further details as soon as possible. .

]]> tag:status.epicoranalytics.com,2005:Incident/ckogalwba240390d2olsdgb9jtv 2021-05-08T22:01:50.000+00:00 2021-05-10T00:24:39.195+00:00 EDA USA Cloud may be inaccessible at the moment (automated) Type: Incident

Duration: 6 days, 22 hours and 50 minutes

Affected Components: Epicor Data Analytics (EDA) - US

May 10, 00:24:39 GMT+0
Resolved - We just resolved the issue!.

May 8, 22:06:49 GMT+0
Resolved - EDA USA Cloud is now operational! This update was created by an automated monitoring service. .

May 8, 22:01:50 GMT+0
Identified - Our automated monitoring system has detected the EDA USA cloud may be inaccessible at the moment. We are currently investigating the report and will provide further details as soon as possible. .

]]>